What do we do with your personal information?
During the buying and selling process, we collect personal information from you such as your name, address and email address. This is to facilitate sending you your goods and to facilitate buyer-seller communication if needed.
A record of the names and addresses of those who have ordered from us in the past, along with their order numbers and order specifics, is also kept for the purpose of dealing with any disputes in the long term such as a customer saying, months down the line, that they never received an order.
As you browse our store, before purchase, we receive certain non-personal information such as your computer’s IP address and details about which internet browser and operating system your computer is running.
How do I consent to the use of my personal information?
Whenever you provide us with personal information to place an order and complete a transaction or when you provide us with personal information to arrange for a delivery of a purchase or to return a purchase, you imply to us that you have consented to us collecting your personal information and using it for that specific purpose only.
If we were to ask for your personal information for any other, secondary reason (for instance for marketing), we would always contact you directly and ask for your express consent or contact you and provide you with an opportunity to refuse, and a reasonable amount of time to refuse.
How do I withdraw my consent for you to use my personal information?
If, after you have consented to us using your personal information, you subsequently change your mind and wish to withdraw your consent for us to contact you or to use or disclose your personal information, you may contact us at email@example.com. We will then take steps to fulfil your request once we have been notified.
When might my personal information be disclosed to third parties?
We may disclose your personal information to third parties if we are required to do so by law or if you are found to have violated our terms of service.
We may also disclose your personal information to third parties for marketing purposes, BUT ONLY if you have given your express consent for this to happen.
Big Cartel Incorporated
Our store is hosted by Big Cartel Inc. They provide us with the software which allows us to conduct online e-commerce transactions with you i.e. they facilitate us selling you the products which we offer for sale.
Your personal information is stored through Big Cartel’s data storage, databases and the Big Cartel application.
Big Cartel, including its service providers, and affiliates, have access to information related to our store’s customers for Big Cartel to analyze performance, make improvements to Big Cartel’s services and products and to provide related services, such as payment processing. You consent to the collection, processing, and transfer of all data by Big Cartel, and third parties contracted by Big Cartel, to assist in the performance of the services.
PayPal and your payment information
“PayPal is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.”
Please also see https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security for further information.
Third Party Services
Normally, the third party providers that we use (for example Big Cartel and PayPal) will only collect, use and disclose your information to the extent necessary to allow them to perform the services that they provide us with.
However, some third party services do have their own privacy policies which you become subject to when you perform an operation on our website which requires the use of their services (for example, paying for something using PayPal). It is a good idea to read the privacy policies of these third parties (for instance Big Cartel and PayPal) to familiarise yourself with how your personal information will be handled by these service providers.
Big Cartel privacy statement: https://help.bigcartel.com/legal/privacy/
PayPal privacy statement: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Remember that certain third party service providers may be located in, or have facilities that are located in, a different jurisdiction than either you or us. Therefore, if you choose to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.